Service Account Engineer

Settore/Area di riferimento

Sede/i

Numero di posizioni disponibili

Descrizione

Position Mission

The Service Account Engineer is responsible for maintaining the relationship with customers and managing them in commissioning phase and for all the after-sales services.

The resource has the task to understand the needs of the customers and guide them towards the optimal solution, satisfying their needs and seals actions of improvement of our products/services.

The Service Account Engineer will support and coordinate application engineering activities of the assigned projects.

The Service Account Engineer is responsible for creating value for customers in the form of services.

Responsibilities

Manage, together the project team, all the logistic issues related to the service activities.

General Management Activities, possibly knowing basically cost management

Coordinate and Support Engineering during Commissioning phase

On-field Customer Interface during commissioning phase

In office Customer interface during all after sales project phases

Management of spare parts on customer facilities

Planning and Tracking of the periodical/corrective maintenance activities

Suggesting improvement in product at 360°

Calibration & System Tuning

Diagnosis, Investigation and Problem Solving

Customer Technical Advisory

Electrical/mechanical measurements

Measurement and Elaboration Software activities

OS installation and configuration

Network configuration and diagnostic

Software installation and configuration

Technical Skills, Qualifications and Professional Experience

Basic knowledge of digital electronics, signal analysis and processing, metrology, statistical data analysis.

Basic knowledge of electronic devices, with at least two years of working experience in electronic, automotive,

railway ,telecommunication or oil & gas industry;

Knowledge of Windows OS

Knowledge of LabVIEW/Matlab

Knowledge of networking

Basic use of CAD software

Basic use of SAP software

Capability of reading and understanding electrical and mechanical drawings

Use and knowledge of basic tools

Use of test equipment like oscilloscope, signal generator, multimeter

Knowledge of main communication protocol

Availability to travel 30% of time, autonomously, worldwide

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